Product Policy

At Remayd Jewellery, quality and craftsmanship are at the heart of everything we make. All pieces are designed with care and intended to last, but we recognise the nature of materials and usage can vary.

925 Adjustable Collection:

This collection is designed for occasional or statement wear. To keep your piece looking its best, avoid contact with water, perfume, and cleaning products. While made from high-quality 925 sterling silver, tarnishing may occur over time depending on use. This collection is covered by a 30-day guarantee for faults or tarnishing. After this period, we are unable to offer replacements or refunds.

Our Tarnish Free, Upcycled & Signature Collections:

Both collections are made for everyday wear using tarnish-resistant materials. Each piece is covered by a lifetime guarantee, which includes any faults or quality issues under normal use. If you experience any issues, we’re happy to arrange a replacement or refund. To keep your jewellery looking great, we recommend removing it when exposed to harsh chemicals.

Important Note on Handmade Pieces:

Due to the handmade and upcycled nature of some of our jewellery, especially in the Upcycled Collection, pieces may feature small imperfections or slightly pointed edges. These are part of what makes each piece unique. By purchasing from Remayd Jewellery, you accept responsibility for safe wear. We cannot be held liable for any allergies, sensitivity, or injury caused by misuse.

For any concerns or product issues, please reach out to us at remaydjewellery@gmail.com — we’re always here to help.