Shipping
UK Shipping
1st Class Royal Mail (untracked): £3.50. Delivery usually takes 3-5 business days.
Royal Mail Tracked 24: £4.50. Free on orders over £80.00+. Tracked 24 orders typically arrive within 1-3 business days, and you’ll receive a tracking number and email updates from Royal Mail.
Worldwide Shipping
Ireland EU: Royal Mail Tracked, £12.99. Free on orders over £200+.
Rest of the world: Royal Mail Tracked, £16.99.
International orders usually take 1-4 weeks to arrive. You will receive tracking information and updates via email.
Order Processing
All orders are dispatched within 1-2 business days, exempting Sunday's & National holidays. Once your order has shipped, you will receive a shipping confirmation email with tracking details.
If you require additional shipping options such as signed for, proof of postage, or other services, please contact us before placing your order.
Customs Information
For international orders, please be aware that customs fees or import taxes may apply depending on your country’s regulations. These fees are the responsibility of the customer and are not included in the shipping cost.
Customs processes and fees vary by country, and delays may occur due to inspections or processing by customs authorities. We recommend checking with your local customs office for more information..
Returns
Returns Policy
We accept returns within 30 days of purchase.
If you wish to return your item, please contact us at remaydjewellery@gmail.com with your order number and reason for return to receive a return address and further instructions. Please return the item in its original, unused condition, including all packaging and your order slip. Customers are responsible for return postage costs unless the item is faulty or damaged. Take the package to your local post office and send it back to the address provided.
Once we receive and inspect the returned item, we will issue a full refund to your original payment method within 1-2 working days.
Exchanges
We do offer exchanges. Please email us at remaydjewellery@gmail.com for further instructions.
Damaged or Faulty Items
If your item arrives damaged or faulty, please contact us immediately so we can assist you.